COMPANY OVERVIEW
Nixon is California’s iconic watch brand, born from action sports culture and always pushing the never been done. As a company we are creative, we are ambitious, and unafraid of taking risks. Above all we strive to build great product with the world’s youth as our primary audience. We collaborate with top-tier brands, athletes, retailers and causes. People who share our mindset and our belief in making a positive impact, one detail at a time. We’re creating a comprehensive range of timepieces with our dedicated design teams, channeling Nixon’s category-disrupting expertise with authentic outdoor brand DNA.
POSITION SUMMARY
We are seeking a D2C Customer Service Assistant to join our Customer Service department for a internship at our European headquarters.Reporting to our CS Manager, your responsibilities will include fostering customer loyalty through effective service recovery, refining internal tools for documenting customer interactions, collaborating with cross-functional teams to ensure clear communication and understanding throughout the product lifecycle, and delivering the best experiences to end consumers.
PROFILE
- With good interpersonal skills, you have an understanding of business and communication principles.
- You are recognized for your dedication and ability to integrate seamlessly into a young and dynamic team.
- You speak French and good English (other languages are also welcome for discussion : Spanish / German).
- You have knowledge of customer service recovery methods and techniques, as well as customer communication practices.
- Demonstrating a keen eye for detail and organizational abilities, you excel at managing multiple projects simultaneously.
- You have the capacity to assess workloads and prioritize tasks based on urgency.
- Previous experience in Customer Service would be valued.
MISSIONS
You’ll provide Customer Service to end customers, working closely with EU Logistics, Service, Accounting, and E-comm teams:
- Demonstrate good business etiquette and enthusiasm when interacting with customers and partners.
- Utilize problem-solving skills to devise creative solutions to customer issues, via phone, chat, social media, and email.
- Collaborate closely with our Service center to ensure Nixon’s warranty policy and service processes for customers.
- Handle general customer enquiries with the best level of service.
- Assist D2C consumers with sales order support and maintain accurate records of D2C orderbook.
- Communicate products & parts availability and prices to end customers.
- Ensure compliance with Nixon’s Return Policy and Procedure through effective communication and enforcement.
- Work closely with the Operations team to monitor daily D2C order flow.
- Assist the E-commerce / Marketing Department (with website issues, quick assistance, translations…)
- Support the Accounting team with end customer refunds and payments.
This position will provide you with the opportunity to experience the workings of a small/medium-sized business and gather the necessary experience to thrive in an international business environment.
- Position based in Soorts-Hossegor (40150)
- 4-months minimum internship contract - 35 hours per week
- Starting date: now / spring 2026
Please submit your application under the reference 'ECS ASSISTANT 2026' via e-mail to: ines.rivera@nixon.com with "ECS ASSISTANT 2026" in the subject line.
